At Layman's Hospitality, we understand the unique challenges faced by hospitality businesses. With almost 25 years of experience in both hospitality and HR, we’ve seen firsthand how complex and dynamic the industry can be. That’s why we're committed to simplifying the process of ensuring you have the right policies and practices in place for your business.
Our goal is to provide tailored, straightforward solutions that give you peace of mind, allowing you to focus on what matters most: delivering exceptional experiences to your guests.
Whether you’re a restaurant, bar, hotel, or any other hospitality venue, Layman's Hospitality offer policies and practices designed to protect your business, your employees, and your customers.
At Layman's Hospitality, we believe in making business, specifically people strategies easy to understand and accessible for all. No jargon, no complicated terms—just clear, practical advice and comprehensive documentation that fits your needs.
With our deep industry knowledge, Layman's Hospitality is here to help safeguard your business for the long term.
Have a look at our services to see how we can help.
Ian Lay - Founder
With a deep-rooted passion for hospitality and people management, I have spent my career helping businesses create thriving, people-focused workplaces. From high-end venues to large-scale operations managing up to 1,000 staff, I have built a reputation for enhancing staff retention, developing learning strategies, and fostering Positive Performance Cultures.
As an HR Generalist and Hospitality Consultant, I specialize in workforce planning, employee relations, performance management, and leadership coaching. My approach is hands-on, pragmatic, and results-driven—cutting through complexity to implement strategies that truly make a difference.
Through Layman’s Hospitality, my goal is to provide practical, no-nonsense support to hospitality businesses looking to comply legally, retain top talent, and grow through their people.
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